WHO YOU ARE

Are you passionate about coworker support and creating seamless service experiences across People & Culture processes? Do you enjoy understanding how services, workflows, knowledge, data, and systems connect end to end—and shaping ServiceNow HR Service Delivery solutions that work in practice? Are you motivated by simplifying how coworkers find information, request support, and receive timely, consistent help?

Are you someone who takes ownership, drives solutions forward, and collaborates across functions to make things happen?

If the answer is yes, keep reading—we might have the right role for you

Our coworker support area plays a key role in ensuring that People & Culture services are easy to access, consistent, secure, and effective across processes and markets.

We are now looking for a Product Specialist to act as a functional subject matter expert for ServiceNow HR Service Delivery (HRSD). You will support Product Owners by providing guidance on coworker support, HR service delivery, case and knowledge management, service catalogues, and cross-functional workflows,



while driving stakeholder engagement, product adoption, and continuous improvement.

The role partners closely with People & Culture process owners, service delivery teams, Product Owners, and system engineers to translate needs across multiple processes into scalable product improvements, ensuring that solutions deliver business value and excellent coworker experience.

YOUR RESPONSIBILITIES

• Robust understanding of coworker support and service delivery across multiple processes.
• Strong functional knowledge of ServiceNow HR Service Delivery (HRSD), including HR case and knowledge management.
• Experience with Employee Center, HR services and service catalogues, HR criteria, case templates, routing, or agent experiences.
• Understanding of Agile product delivery methodologies.
• Ability to translate business and coworker needs into functional product requirements, user stories, a

📌 Product Specialist (Bengaluru)
🏢 Ikea
📍 Bengaluru