Serve as a specialist in policy servicing for a global organization using advanced productivity and generative AI tools to optimize insurance policy operations enhance data accuracy and improve customer outcomes while collaborating across hybrid teams and aligning daily work with organizational and societal value.
Responsibilities
• Manage end to end policy servicing activities for insurance products by applying solid analytical skills to ensure timely updates accurate records and smooth operational workflows that contribute to trusted outcomes for customers and the company.
• Utilize MS Excel to analyze policy data perform complex reconciliations and create structured reports that improve decision making for operations teams and support transparent performance tracking across the policy lifecycle.
• Apply generative AI tools to design and refine policy servicing processes that reduce manual effort enhance quality controls and enable faster and more reliable responses to internal and external stakeholders.
• Use prompt engineering techniques to craft effective instructions for generative AI and agentic AI solutions so that policy servicing tasks are automated with high relevance reduced errors and better alignment with business rules.
• Operate M365 Copilot in day to day work to summarize policy documents draft servicing communications and create productivity insights that streamline collaboration among cross functional teams in a hybrid work environment.
• Leverage agentic AI frameworks to orchestrate policy servicing workflows monitor automated task execution and intervene when needed to safeguard compliance and maintain high standards of customer service.
• Implement retrieval augmented generation RAG approaches to securely connect knowledge sources with AI models so that policy servicing guidance and outputs remain grounded in up to date policy terms and operational procedures.
• Collaborate with underwriting claims and operations stakeholders to