We are seeking a highly skilled and customer-focused Resident Engineer (Professional Services Consultant) to support one of our strategic customers in Mumbai.
In this role, you will act as a trusted technical advisor, ensuring seamless operation, optimization, and continuous improvement of the customer’s security infrastructure powered by Check Point solutions.
Key Responsibilities
• Serve as a dedicated onsite consultant for a key customer
• Deliver day-to-day operational support for the customer’s Check Point security environment
• Troubleshoot complex technical issues and collaborate with TAC for timely resolution
• Work closely with customer IT and security teams to ensure smooth operations
Security Optimization & Management
• Optimize and fine-tune firewall policies and rulebases
• Improve system performance through proactive monitoring and tuning
• Conduct configuration audits and deliver technical trainings
Customer Engagement & Advisory
• Build and maintain strong customer relationships as a trusted advisor
• Provide strategic guidance to maximize ROI on Check Point solutions
• Support business reviews, service reports, and executive updates
Collaboration & Communication
• Partner with internal teams to deliver a seamless customer experience
• Provide regular status reports and proactive updates to stakeholders (customer, sales, and management)
Desired Skills & Experience
• 5–10 years of experience in network security or related domains
• Strong hands-on experience in:
• Firewall implementation and troubleshooting
• Enterprise network security environments
• Expertise in Check Point technologies, including:
• Quantum Security Gateways
• Maestro Hyperscale Solutions
• Management Server & MDS
• Strong knowledge of Linux/Unix operating systems
• Solid understanding of networking concepts (TCP/IP, routing, VPNs)
• Ability to troubleshoot and resolve complex, multi-layered issues
Qualified Skills
• Proven experience in customer-facing roles
• Excellent co
📌 Resident Engineer (Kochi)
🏢 Check Point Software
📍 Kochi
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