Technical / Functional Skills & Roles & Responsibilities
Skills & Responsibilities
1. Requirements Gathering and Analysis:
• Lead structured discovery workshops to capture and analyse functional and non‑functional business requirements.
• Translate requirements across Sales Cloud, Service Cloud, Automotive Cloud, and Agentforce workstreams into detailed user stories, process flows, and acceptance criteria.
• Maintain a comprehensive requirements traceability matrix to ensure end‑to‑end alignment throughout the delivery lifecycle.
• Identify requirement gaps, inconsistencies, or constraints, and resolve them in partnership with Solution Architects and Technical Leads.

2. Process Mapping and Optimisation:
• Document As‑Is business processes and design To‑Be processes aligned with Salesforce platform capabilities.
• Identify opportunities for automation and recommend Salesforce‑native solutions such as Flows, Approval Processes, and Macros.
• Facilitate process improvement discussions to ensure Salesforce adoption delivers measurable operational value.

3.



Salesforce Functional Expertise:
• Demonstrate solid functional understanding of Sales Cloud, Service Cloud, and Automotive Cloud objects, configuration capabilities, and standard features.
• Support configuration tasks including page layouts, validation rules, record types, assignment rules, and picklist updates.
• Collaborate closely with technical teams to accurately convey functional intent behind customisation needs.
• Maintain awareness of Agentforce and Salesforce AI‑powered features to help align business expectations with platform capabilities.

4. User Acceptance Testing (UAT) Coordination:
• Lead UAT planning and execution, including test case creation, test script development, and business user coordination.
• Maintain structured defect logs and track retesting cycles through to closure.
• Obtain formal business sign‑off and ensure test outcomes support go‑live readiness.

5. Stakeholder Communication a

📌 Business Analyst (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad