We are looking for Microsoft 365 L1 Support Engineers to provide first-level technical support for Microsoft 365 applications, user accounts, email, collaboration tools and endpoint onboarding.
Key Responsibilities
• Provide L1 support for Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.
• Perform user creation, password resets, licence assignment, group management and basic Microsoft Entra ID administration.
• Support Microsoft Intune onboarding and troubleshoot basic enrollment and device-related issues.
• Troubleshoot Outlook, mailbox access, email delivery, Teams login/calling and OneDrive synchronization issues.
• Handle basic shared mailbox, distribution list and user-access requests using approved processes.
• Log, track and resolve incidents and service requests within defined SLAs.
• Escalate complex issues to L2/L3 support teams with appropriate troubleshooting details.
• Maintain ticket documentation, knowledge-base articles and timely user updates.
Mandatory Skills
• Microsoft 365 / Office 365 support
• Exchange Online and Outlook troubleshooting
• Microsoft Teams and OneDrive support
• User creation, password resets and licence assignment
• Basic Microsoft Entra ID / Azure AD
• Microsoft Intune onboarding
• Ticketing, SLA management and escalation
Preferred Skills
• SharePoint Online
• Active Directory basics
• ITIL / IT service desk processes
• ServiceNow, Jira Service Management or similar ticketing tools