The Customer Success Specialist ensures our B2B SaaS clients achieve maximum value from our Statwide product, driving retention and growth. This role is crucial for building strong client relationships and delivering measurable outcomes for B2C and ecommerce businesses.
You will be a trusted advisor, guiding clients through their journey with Statwide and ensuring their success with our user behavior-driven intelligent marketing automation platform.

What you'll do
• Manage a portfolio of B2B SaaS clients, primarily B2C and ecommerce businesses.
• Develop and maintain robust, high-touch relationships with key stakeholders.
• Onboard new clients and guide them through the implementation of Statwide.
• Proactively engage with clients to understand their business objectives and ensure Statwide drives desired outcomes.
• Monitor client health, identify potential risks, and develop mitigation strategies.




• Conduct regular business reviews to demonstrate value and identify opportunities for expansion.
• Collaborate with product and sales teams to advocate for client needs and product enhancements.

What you'll need
• 4+ years of experience in a customer success or account management role.
• Primary experience with B2B SaaS products.
• Demonstrable experience working with B2C and ecommerce businesses.
• Proven ability to manage high-touch customer relationships.
• Strong understanding of marketing automation principles.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze data and articulate value to clients.

Nice to have
• Experience with user behavior analytics platforms.
• Familiarity with intelligent marketing automation solutions.
• Track record of driving product adoption and customer retention.

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📌 Customer Success Specialist (Pune)
🏢 Statwide
📍 Pune