Job Description
A ServiceNow Technical Architect involves designs, leads, and governs enterprise-scale and implementing ServiceNow solutions, providing technical leadership, and ensuring alignment with business needs. Key responsibilities include creating high-level designs, leading development for modules like ITSM(NLU GenAI, Now Assist LLM), ITOM (Visibility HRSD, CSM, and Event Management, Performance Analytics, Operation Intelligent, RCA), SPM (Strategic Portfolio Management), ITAM, CMDB( Discovery, AI performance Insight, Service Mapping), customizing the platform, conducting testing, and mentoring other team members. This role bridges business objectives with technical execution, requiring expertise in platform capabilities, scripting, integrations, and contemporary development practices.
Roles & Responsibilities
• · Solution Architecture & Design: Create architectural blueprints, data models, and integration strategies across core modules like ITSM, ITOM, HRSD, CSM, and App Engine.
• · Platform Governance & Strategy: Define technical standards, governance frameworks,



and best practices for configurations, custom applications, and automated workflows.
• · Integration Oversight: Architect robust integrations between ServiceNow and external enterprise systems (e.g., SAP, Azure, custom APIs) using IntegrationHub, REST/SOAP APIs, and MID Servers.
• · Technical Leadership & Mentoring: Guide development teams, review complex code or low-code designs, and ensure long-term platform health and performance optimization.
• · Stakeholder Collaboration: Bridge the gap between business objectives and technical execution by advising product owners, enterprise architects, and executive leadership
• Platform development:
• Lead the development and implementation of ServiceNow applications and custom configurations, including scripting.
• Integration:
• Design and implement integrations with third-party tools and cloud infrastructure (e.g., AWS, Azure, GCP) and Workday Integration.
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📌 ServiceNow architect (Bengaluru)
🏢 Groviya Information Technologies
📍 Bengaluru