Job Opening: L1 Infrastructure Support Engineer

Job Title: L1 Infrastructure Support Engineer

Location: Airoli, Navi Mumbai (In office)

Experience Required: 2–3 Years

Employment Type: Full-time

Work Schedule: 09:00 AM – 06:00 PM | Monday to Saturday (6 days/week)

Positions Available: 1 Resource

Job Summary

We are seeking a proactive L1 Infrastructure Support Engineer to manage day-to-day IT infrastructure operations, system monitoring, and level-1 troubleshooting. The candidate will ensure high availability and stability across Windows/Linux OS, hypervisors, networks, backups, and storage, while managing OEM vendor coordination and SLA-based service delivery.

Key Responsibilities

• OS Administration & Health Checks: Perform daily administration, monitoring, and health checks for Windows Server and Linux environments.
• Patching & Security: Support scheduled OS patching, security updates, and assist in vulnerability remediation.
• Hyper-V & Virtualization: Conduct basic Hyper-V health checks, host/VM monitoring, and routine operational tasks.




• Incident Management & Resolution: Provide L1 troubleshooting for infrastructure incidents and service requests within agreed SLAs.
• OEM / Vendor Coordination & Technical Escalation: Coordinate directly with OEM/vendors, application support teams, and senior L2 engineers to escalate unresolved technical issues, log support tickets with vendors, and track them through to resolution.
• Infrastructure & Backup Monitoring: Monitor servers, storage, network devices, and virtualization platforms. Oversee backup schedules, verify logs, and report failed jobs.
• Documentation & SLA Compliance: Maintain Standard Operating Procedures (SOPs), operational documentation, asset inventories, and ticket logs following ITIL practices.

Required Skills & Qualifications

• Experience: 2–3 years in IT infrastructure support or enterprise helpdesk roles.
• OS Knowledge: Windows Server (2016/2019/2022) and Linux (RHEL/Ubuntu/CentOS).
• Virt

📌 Windows (Navi Mumbai)
🏢 Neev
📍 Navi Mumbai