Role Summary
The IDMC L3 specialist is the top internal escalation point for complex IDMC issues. The role covers IDMC platform administration, service administration across the IDMC suite, and Secure Agent configuration through automation. The specialist resolves advanced usage problems, performs root cause analysis, and builds the capability of L1 and L2 teams through knowledge transfer.

Key Responsibilities
• Administer IDMC users, roles, privileges, and groups, including role-based access design and access reviews.
• Administer and advise on CDI, CAI, CDGC, MDM, and CDQ services, including configuration, optimization, and correct use of each.
• Configure and maintain Secure Agents through automation scripting (Ansible or Python), including image management and EC2-based deployments.
• Serve as the escalation point for complex IDMC issues that L1 and L2 cannot resolve.
• Troubleshoot advanced usage problems where features interact unexpectedly, using log analysis to find root causes.




• Perform root cause analysis on recurring or high impact incidents and implement or recommend permanent fixes.
• Identify patterns in escalated tickets and propose configuration or usage changes to prevent recurrence.
• Collaborate with DBA, application, architecture, and data engineering teams on complex resolution and platform optimization.
• Manage Informatica vendor support cases for confirmed defects and product limitations through to resolution.
• Deliver knowledge transfer to L1 and L2 teams and maintain advanced KB articles and runbooks.
• Take part in post-incident reviews and drive fixes for systemic problems.

Required Skills
• User and role administration: Managing IDMC users, roles, privileges, and groups, with working knowledge of role-based access control.
• IDMC service administration: Hands-on experience across CDI, CAI, CDGC, MDM, and CDQ.
• CDI – Cloud Data Integration CAI – Cloud Application Integration CDGC – Cloud Data Governance and CatLog MDM – Master Data M

📌 Senior Technical Lead (Hyderabad)
🏢 Trianz
📍 Hyderabad