At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.
Your impact
As the Run Team Lead, you will play a key role in maintaining the live service workplace, ensuring platforms are reliable, secure, and delivering value to users. You will act as a bridge between engineering, platform teams, and end users, coordinating support, improvements, and releases to maintain a high-quality service. You will help balance innovation with operational stability. This will be a hands-on technical role.
Key Responsibilities
• Support ownership of the live platform service, ensuring uptime, performance, and user satisfaction.
• Monitor and manage service health, ensuring SLAs and operational targets are met.
• Coordinate incident management, issue resolution, and continuous improvement.
• Manage and support the run (operations) team,
ensuring monitoring and alerting are in place.
• Act as gatekeeper for platform releases, ensuring stability and reliability.
• Collaborate with development teams to support build-to-run transition.
• Support cost management and optimisation.
• Contribute to platform standards, governance, and procedures.
• Engage stakeholders to ensure high-quality support experience.
• Provide reporting on platform performance, risks, and improvement
Here's what you'll need
• Bachelor’s degree in Computer Science, Engineering, or related discipline (or equivalent experience).
• Experience in platform, operations, or service management roles.
• Familiarity with Databricks or similar platforms.
• Familiarity with cloud technologies (e.g., Azure, Kubernetes).
• Understanding of software development, deployment, and testing practices.
• Understanding of service management principles (SLAs, uptime, in
📌 Run Team Support Engineer – Augmented Delivery (Mumbai)
🏢 Jacobs
📍 Mumbai