Job Purpose
The IT Executive provides on-site IT support at the Visa Application Centre, ensuring smooth day-to-day operation of end-user systems, peripherals, and centre-facing equipment.
Working under the direction of the central IT team at VAS Headquarters, the role acts as the local on-ground resource for the centrally managed infrastructure — FortiGate networking with SD-WAN, biometric devices, access-control systems, and CCTV — and ensures incidents are diagnosed, escalated, and resolved within defined SLAs while maintaining compliance with VAS security and data-protection standards.
Roles and Responsibilities
• Provide Level-1 on-site IT support to Visa Centre staff under the direction of the central IT team at VAS Headquarters, covering end-user hardware, software, peripherals, and basic network connectivity issues.
• Act as on-site remote hands for the central IT team to power-cycle, re-cable, swap, relocate, and label FortiGate firewalls, SD-WAN edge devices, switches, biometric capture units, passport scanners, access-control panels, CCTV cameras, and NVRs as instructed.




• Execute scripted or runbook-based local tasks, including cabling checks, link tests, status-LED reporting, equipment photographs, and physical inspections, to support central troubleshooting. Make no independent changes to firewall, SD-WAN, or network configuration.
• Monitor visa-processing systems, appointment portal, biometric workflow, internet and SD-WAN links at the centre, and report performance or outage issues to the central IT team through the approved ticketing channel within defined SLAs.
• Maintain the local IT asset inventory at the centre, including tagging, location, serial numbers, condition, and movement, and synchronize updates to the central asset register as agreed.
• Apply approved end-user device patches, antivirus checks, and Windows/Office updates pushed by the central team, and confirm completion through the agreed reporting mechanism.
• Support current-joiner onbo

📌 Information Technology Specialist (New Delhi)
🏢 VAS GLOBAL
📍 New Delhi