Job Responsibilities:
• Interaction with end users & taking the issues / requirements from them. Based on that take-up the calls to software team & get it resolved.
• Follow up of pending issues with Software application Team (EBMS system)
• Maintaining Project Score Card (Issues List) and update the status to Reporting Manager / Management when necessary.
• Effective project management skill. Review project deliverables for completeness and quality and compliance with established project standards, process capability development.
• Work with users to enhance their technical knowledge.
• Familiarity with business process design concepts and principles development.
• Whenever required support for overseas location EBMS application support.
Experience Required:
• 4–6 years of experience in IT / ERP Application Support
• Robust hands-on experience in ERP systems (preferably logistics/EBMS), issue tracking, and coordination with development teams
• Exposure to project coordination, stakeholder management, and global user support
Qualification Required:
• Graduate (Mandatory – any discipline, preferably IT/Computer Science)
• Certification in ERP systems / Project Management / Business Analysis (preferred but not mandatory)
Preferred Industry: Candidates with a background in the Shipping and Logistics industry only will be considered.