Every day, millions of shipments move around the world on data that nobody is looking at in real time. Orders, ASNs, invoices, and tracking events flow between 3PLs, forwarders, brands, and retailers, then get flattened into a status that tells you something went wrong only after it already has.

SwiftB2B exists to change that. We are an AI operating system for global supply chains. One platform where 3PLs, freight forwarders, brands, retailers, and manufacturers can see every item, shipment, and exception as it happens. The platform does not stop at flagging a delay; tt works out what the delay costs, weighs the options, and starts the fix.

We built it on 15 years of SwiftAnt’s work in supply chain and EDI technology, and on a team that has spent careers in logistics, retail, and enterprise software. We are a Databricks partner and the platform runs on the lakehouse.

The “starts the fix” part is your job. Say a container is late into Jebel Ali. The agent needs to work out which orders are affected, what the customer’s SLA says,



whether air freight on the top three SKUs is cheaper than the penalty, draft the message to the customer, and then stop and wait for a human to say yes. Every one of those steps has to be traceable afterwards, and the agent has to know when it does not know. We are looking for someone who has built enterprise-grade agents that do real work, who has seen them go wrong in production, and who designs the boundary before the capability.

What you will do

• Design and build the agents inside the product: exception triage, impact costing, corrective-action drafting, carrier and customer communication, document handling. Each one with an enumerated set of allowed actions and a human gate before anything irreversible.
• Own the reference architecture for agents on our stack: Claude Agent SDK, Databricks Mosaic AI Agent Framework, Model Serving, MCP servers over our internal tools and the semantic layer.
• Build the tools agents call: governed met

📌 Agentic AI Engineer (Bengaluru)
🏢 swiftb2b
📍 Bengaluru