About the Role

Role Overview The Senior Platform Administrator will serve as the primary administrator responsible for the configuration, support, governance, optimization, and ongoing evolution of Fusion5's Xurrent and HaloPSA platforms.

Responsibilities

Primary Platform (70%) Xurrent (Enterprise Service Management / ITSM) Supporting:

• Incident Management
• Request Fulfilment
• Problem Management
• Change Management
• Service Catalog
• Knowledge Management
• SLA Management
• Service Governance
• Enterprise Service Management

Secondary Platform (30%) HaloPSA Supporting:

• Service Desk Operations
• Ticket Lifecycle Management
• Customer & Contract Administration
• Projects & Work Orders
• Billing Support Processes
• Asset Management
• Workflow Automation
• MSP Service Delivery Processes

The successful candidate will work closely with Service Operations, Managed Services, Skilled Services, Infrastructure, Security, Applications, and Business stakeholders across Australia and New Zealand.





Key Responsibilities Xurrent Platform Administration (Primary Responsibility)

• Administer and maintain the Xurrent platform.
• Manage users, roles, permissions, security groups, and access controls.
• Configure workflows, approvals, escalations, notifications, request templates, and service offerings.
• Support Incident, Request, Problem, Change, Knowledge, and Service Catalog processes.
• Configure SLA policies, routing rules, service hierarchies, and organizational structures.
• Maintain platform governance and configuration standards.
• Support service owners with service portfolio administration.
• Monitor platform health, adoption, utilization, and operational effectiveness.
• Optimize platform performance and user experience.

HaloPSA Administration (Secondary Responsibility)

• Administer and maintain HaloPSA.
• Configure ticket workflows, teams, queues, and service processes.
• Support customer records, contracts, assets, and service catalog structures.
• Confi

📌 Senior Platform Administrator (Bengaluru)
🏢 Gokool Digital
📍 Bengaluru