The Vendor Management Office (VMO) is a brand-current function designed to provide oversight of vendors by managing key relationships, ensuring optimal performance, ensuring compliance with contracts, and aligning with AXA XL's strategic goals.

This role is critical in ensuring that AXA maintains a resilient vendor ecosystem while strategically leveraging vendor partnerships to drive innovation and operational excellence.

What you’ll be doing

What will your essential responsibilities include?

Business Review Planning and Governance

• Own and maintain the integrated calendar of Business Reviews across the VMO vendor portfolio, aligning review frequency and scope with vendor segmentation, criticality and governance requirements.
• Coordinate with Vendor Managers to confirm objectives, agenda, participants, timelines, inputs and expected outcomes for each review.
• Apply standard governance, templates, roles and quality criteria while allowing proportionate tailoring to the vendor relationship and review type.

Review Preparation and Delivery





• Manage the end-to-end preparation cycle, including invitations, workplans, data requests, content deadlines, pre-reads and review packs.
• Consolidate inputs from Vendor Managers, Procurement, Contract Management, Finance, TPRM, Operational Resilience and business stakeholders into a coherent, decision-oriented narrative.
• Validate the completeness and consistency of performance, financial, contractual, risk, service, innovation and relationship information before each review.
• Facilitate preparation checkpoints and rehearsals with Vendor Managers, highlighting gaps, dependencies, decisions required and matters for escalation.
• Support the effective delivery of Business Reviews by coordinating logistics, materials, attendance and meeting records.

Actions, Reporting and Management Information

• Document decisions, actions, owners and due dates, and maintain a consolidated action log with clear escalation paths for overdue

📌 Vendor Management Operations Manager (Gurugram)
🏢 AXA XL
📍 Gurugram