Job Description – Head of India Payroll Delivery
Position Title
Head – India Payroll Delivery
Location- Madurai/Chennai (100% Work from Office)
Reporting To Global Head of Payroll Operations
Role Purpose
The Head of India Payroll Delivery will be responsible for leading end-to-end payroll operations and service delivery for India payroll clients, ensuring operational excellence, compliance, client satisfaction, scalability, and transformation of payroll delivery processes. The role will own delivery P&L;, client governance, operational efficiency, team capability development, automation adoption, and service quality.
This role is critical in building a best-in-class India payroll delivery organization capable of supporting enterprise customers with accuracy, compliance, and superior customer experience.
Required Experience
• 15+ years overall experience.
• 8+ years in India payroll operations leadership.
• Solid expertise in India payroll processing.
• Experience managing enterprise payroll clients.
• Experience handling large-scale payroll operations.
• Experience managing multi-location teams.
• Strong understanding of India labor laws and statutory compliance.
Key Responsibilities
1. End-to-End Payroll Delivery Leadership
• Own complete payroll processing operations for all India payroll clients.
• Ensure accurate and timely payroll processing across monthly, weekly, and off-cycle payroll runs.
• Manage statutory compliance including: PF, ESI, PT, TDS, Gratuity, Bonus, Labor law, compliance
• State-specific statutory requirements
• Drive SLA adherence across all payroll operations.
2. Client Delivery Management
• Act as executive owner for India payroll delivery accounts.
• Build strong governance mechanisms with enterprise clients.
• Lead periodic business reviews with customers.
• Ensure high customer satisfaction and contract retention.
• Manage escalations and drive rapid issue resolution.