About the role
• - Maintaining the accuracy of all information held within Workforce Management and planning systems
• - Providing accurate schedules for all TBS CCEC front line colleagues across all global locations while adhering to agreed processes and planning principals
• -Maintaining VMOs to enable relevant stakeholders to make key staffing decisions – now and for the future.
• -Ensure any forecast updates are updated, in a timely and productive manner, in both VMOs and our Work Force Management system
• -Creating long, mid and short-term plans down to intra-day level for each area and contact type.
• - Maintaining the forecast and FTE requirement plans for each area and contact type with historical and current information and distribute to the wider Resource Planning
• department.
• - Administering and implementing changes to WFM, schedules and other planning systems in an accurate and in a timely manner, while balancing business needs and
• current priorities
• - Building & Analysis of schedules, capacity,



shrinkage and investment across current and future schedules to help identify opportunities to improve overall efficiency and therefore provide a more effective service for our colleagues and customers
• -delivering to agreed CEC SLA and KPIs, operating at optimal headcount to deliver the SLAs.
• - Demonstrating both strategic and tactical flexibility that enables me to deliver the best outcome for colleagues and customers in the face of rapidly changing circumstances
• and demands
• - Constantly driving myself to improve individually while identifying opportunities to evolve department processes, sharing knowledge and opportunities with all teams in the
• department
• - Be an advocate of the role that an effective resource planning function plays in the day to day running of Tesco CCECs
• - Following our Business Code of Conduct and always acting with integrity and due diligence
• - Ensure the Capacity and Investment plans are accurately recorded on all ap

📌 Lead - Capacity Planning (Bengaluru)
🏢 Tesco Business Solutions
📍 Bengaluru