Position - IT & BI Operations Manager

Experience: 10–15 Years
Location: Gurgaon
Work Mode: Work from Office
Industry: IT Services / Data & Analytics / Managed Services
Role Type: Client-facing Operations & Service Delivery

Job Summary
We are looking for an experienced IT & BI Operations Manager to manage end-to-end IT Operations and BI Operations for a global enterprise.

The candidate will be responsible for managing day-to-day operational activities across BI, Database, Infrastructure, Cloud, Windows/Linux, SCCM, Application Deployment and Microsoft technologies.

This is a client-facing leadership role where the person will act as the key point of contact for operational requirements, incidents, service requests, escalations and delivery.

The candidate will manage multiple technical teams, assign and prioritize client requirements, monitor SLAs/KPIs, coordinate issue resolution and provide regular updates to client stakeholders.

Key Responsibilities
• Act as the primary point of contact for client for IT & BI Operations.
• Understand client requirements, incidents,



service requests and business priorities
• Analyze requirements and assign tasks to the appropriate technical team.
• Manage day-to-day operations across BI and IT Infrastructure towers.
• Monitor SLA, KPI, incident, request and change management.
• Manage escalations and ensure timely resolution of critical issues.
• Coordinate between client stakeholders and internal technical teams.
• Conduct regular client calls and operational review meetings.
• Track open issues, dependencies, risks and action items.
• Prepare weekly/monthly operational reports and dashboards.
• Ensure proper RCA and corrective actions for recurring/critical incidents.
• Drive process improvements, automation and operational efficiency.
• Manage team performance, workload, utilization and delivery timelines.
• Ensure proper documentation, SOPs, KT and operational processes.

BI Operations – Exposure Required

The candidate sh

📌 IT & BI Operations Manager (Gurugram)
🏢 SCIKIQ
📍 Gurugram