Transport Customer Support Officer

Immediate Start | Rotating Shifts | Transport & Logistics | Operations & Administration

Wobbi Logix is seeking a highly organised, proactive, and customer-focused Transport Customer Support Officer to join our growing logistics operations team.

Immediate start required. Please apply only if you have hands-on experience in logistics operations, advanced Microsoft Excel skills, and exceptional attention to detail.

Key Responsibilities

• Handle customer enquiries regarding freight bookings, shipment tracking, pickups, deliveries, and transport schedules.
• Coordinate with drivers, carriers, warehouses, and internal teams to resolve transport issues.
• Monitor freight movements and provide timely updates on delivery delays and schedule changes.
• Investigate customer complaints, delivery discrepancies, and operational issues, ensuring timely resolution.
• Maintain accurate customer records, transport documentation, and operational spreadsheets.
• Use advanced Microsoft Excel for data management, reporting, and identifying discrepancies.




• Prepare operational reports and support daily logistics administration.
• Communicate professionally with customers and internal stakeholders to ensure productive service delivery.

Essential Requirements

• Previous hands-on experience in logistics operations within the transport and logistics industry is essential.
• Advanced Microsoft Excel skills, including XLOOKUP, VLOOKUP, PivotTables, and complex formulas.
• Strong customer service, communication, and problem-solving skills.
• Exceptional attention to detail and accuracy.
• Excellent organisational skills and the ability to manage multiple priorities.
• High level of computer literacy and familiarity with transport management systems.
• Must be available to commence immediately.
• Must be flexible to work rotating shifts, including nights, weekends, and public holidays.

Additional Information

This role supports a 24/7 transport and logist

📌 Transport Customer Support Officer (India)
🏢 Wobbi Logix
📍 India