Customer Service Specialist (Mumbai)

Customer Service Specialist (Mumbai)

19 Oct
|
Fairdeal Realtors
|
Mumbai

19 Oct

Fairdeal Realtors

Mumbai

Job descriptionPosition Title: Executive - Pre-Sales
Department: Marketing
Reports To: Marketing Manager
Location: Mumbai (Andheri)
Employment Type: Full time

About the Role:
We are seeking a motivated and dynamic Pre-Sales Executive to join our growing team. The ideal candidate will have a strong passion for real estate, excellent communication skills, and the ability to drive sales through Telephone, Online Interactions &Video; Calls. As a Pre-Sales Executive, candidates will play a key role in reaching out to potential clients, providing information about our commercial real estate offerings, and generating leads for our sales team.

Key Responsibilities:

• Lead Generation: Identify and contact potential clients through cold calling, email, and other outreach methods to generate new business opportunities.
• Product Knowledge: Understand and effectively communicate the details of available commercial properties, including office spaces, retail locations, and industrial properties.
• Customer Engagement:



Build and maintain relationships with clients by understanding their real estate needs and providing tailored solutions.
• Sales Conversion: Follow up with leads, address client queries, and close sales through consultations and property viewing arrangements.
• Market Research: Keep up-to-date with the latest trends and developments in the commercial real estate market to provide clients with accurate and relevant information.
• CRM Management: Maintain accurate records of client interactions and sales activities in the CRM system.
• Team Collaboration: Work closely with the sales and marketing teams to ensure seamless lead conversion and business development.

Requirements:

• Proven experience in pre-sales or telemarketing, preferably in the real estate industry.
• Excellent communication and interpersonal skills with the ability to engage clients effectively.
• Strong negotiation and sales closing skills.
• Ability to handle objections and overcome challenges

📌 Customer Service Specialist (Mumbai)
🏢 Fairdeal Realtors
📍 Mumbai

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