Job Description (JD)Head – Factory Operations & Repair and RefurbishmentPosition: Head – Factory Operations & Repair and Refurbishment
Level: DGM (Deputy General Manager)
Location: Noida
Business Unit: Project & Delivery
Experience: 15+ Years
Qualification: Bachelor’s Degree in Engineering or Diploma in a relevant discipline
Preferred Qualification: MBA/PGDM/Master’s in Operations or Supply Chain Management
Role SummaryThe Head – Factory Operations & Repair and Refurbishment will provide strategic and operational leadership for end-to-end factory, manufacturing, and Repair & Refurbishment (R&R;) operations. The role will be responsible for achieving business growth, operational efficiency, quality, cost optimization, customer satisfaction, and profitability objectives.
The incumbent will oversee factory performance, manufacturing and repair operations, P&L; management, supply chain coordination, inventory optimization, and statutory compliance. The role requires a solid focus on Lean Manufacturing, automation, process improvement,



and team development to drive sustainable business growth and operational excellence.
Key Responsibilities1. Factory Operations & Production Management
• Lead overall factory operations to achieve productivity, quality, safety, and delivery targets.
• Drive production planning, capacity utilization, manpower deployment, and resource optimization.
• Implement Lean Manufacturing, Six Sigma, and continuous improvement initiatives.
• Monitor operational KPIs and implement corrective actions to improve productivity and throughput.
• Ensure adherence to SOPs, work instructions, and safety standards.
• Manage daily production and repair schedules to achieve output and turnaround time (TAT) targets.

2. Repair & Refurbishment Operations
• Manage end-to-end repair and refurbishment operations for customer-owned and company-owned equipment.
• Oversee the complete lifecycle of returned products, including receipt, diagnosis, repair, refurbishment, tes

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