About the Role
As a Customer Service Representative at BLR Logistiks, you will build and maintain strong client relationships and make sure their needs are met. You will be the front-line contact, working closely with internal teams to solve issues, offer proactive solutions and keep improving our processes. This role is based at our Vashi office.

Key Responsibilities
• Communicate with clients in a proactive, prompt and professional manner, covering both customer service and administrative needs.
• Arrange bookings and handle specific service requests as per customer requirements.
• Process all documentation accurately and on time, as per client requirements.
• Ensure quotations are available, and review selling and buying rates to maximise GP.
• Document, investigate and resolve customer concerns in a timely manner.
• Maintain regular contact with customers, including visits, meetings and business reviews as required.
• Support the creation of SOPs and customer profiles (CP) and update the system.




• Close and review files to ensure internal processes are followed.
• Follow policies, procedures and standards, and ensure regulatory compliance.
• Pursue opportunities for continuous improvement.
• Take on other duties assigned by the company from time to time.

Who You Are
• Hold a university degree (B.Com in any specialisation).
• Have 3+ years of experience in the freight forwarding industry.
• Have excellent customer service experience and strong oral and written communication skills.
• Have working knowledge of Incoterms and ERP.
• Can follow defined procedures and standards while learning new tasks and processes.
• Are well organised, manage time well, and work confidently in a fast-paced workplace with time-sensitive deadlines.
• Have advanced computer skills.

How to Apply
Send your CV to [email protected]

📌 Customer Service Representative (Navi Mumbai)
🏢 BLR Logistiks (I
📍 Navi Mumbai