About us:

VoloDiscovery Labs India Private Limited is a dynamic Contract Research Organization (CRO) company based in Genome Valley, Hyderabad. We are committed to delivering high-quality research services across the globe.

Our fast-paced and innovative environment demands individuals who are passionate about driving technological excellence in the pharmaceutical and life sciences sectors. Join our team and contribute to groundbreaking discoveries that shape the future of healthcare.

Our people depend on reliable systems to keep research and operations moving, so IT here has a direct effect on the work.

About the role:

We are seeking a highly skilled self-motivated professionals lead our technology initiatives and ensure the seamless operation of IT systems. This is a hands-on generalist role covering end-user support, Google Workspace and Windows 365 administration and on-site infrastructure.

Twelve months in, success looks like this: tickets are resolved quickly and tracked properly, every user and device is set up the same documented way,



Google Workspace and Windows 365 are secure and tidy, and the office network is mapped, monitored and rarely the cause of a problem.

You'll work closely with lab, admin and leadership teams, and with outside vendors for ISP, hardware and specialist support.

What you'll do:

General IT support

• Own the help desk: log, prioritise and resolve tickets in person, by phone and remotely, and escalate to vendors when needed.

• Onboard and offboard staff end to end: accounts, licences, devices, access and asset records

• Maintain the hardware and software inventory, including laptops, desktops, printers, phones and peripherals

• Write and keep up to date easy how-to guides and runbooks for common issues and provide trainings to staff

• Identify, verify service history, conduct, and negotiate quotes along with terms and conditions with vendors in line with company business requirements as needed.

Google Workspace

• Admin

📌 IT Support Engineer (Shamirpet)
🏢 volochem
📍 Shamirpet