Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.
Key Responsibilities
• Provide Level 2/Level 3 technical support for Cisco networking solutions and cloud-enabled endpoint products.
• Monitor, troubleshoot, and resolve complex network incidents in enterprise and distributed environments.
• Perform advanced troubleshooting of routing, switching, and network infrastructure issues.
• Manage and drive incident, problem, event, and change management activities in alignment with ITIL best practices.
• Lead Root Cause Analysis (RCA) and Major Problem Reviews (MPR) for critical (P1/P2) incidents.
• Conduct packet-level analysis and utilize diagnostic tools to identify and resolve network issues.
• Manage software image deployments, upgrades, and firmware lifecycle activities across network environments..
• Create and maintain Knowledge Error Articles (KEAs), technical documentation, and operational runbooks.
• Collaborate with cross-functional teams, customers, partners, and stakeholders to resolve technical challenges.
• Identify opportunities for automation, innovation, process improvement, and operational cost optimization.
• Participate in regular operational reviews, team sync-ups, and continuous service improvement initiatives.
Mandatory Skills
Technical Skills
• Solid hands-on experience with Cisco networking platforms:
• Catalyst Series
• Nexus Series
• ISR Routers
• ASR Routers
• Advanced expertise in Routing and Switching technologies.
• Strong knowledge and troubleshooting experience with:
• EIGRP
• OSPF
• BGP
• Experience troubleshooting:
• Routing
📌 Problem Manager (Bengaluru)
🏢 Capgemini
📍 Bengaluru
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