Required Skills

• Solid
understanding of Networking concepts – TCP/IP, DNS, DHCP, NAT, VPN,
routing, firewall, ping, traceroute, packet loss, latency, and jitter.

• Good
understanding of VoIP/SIP – SIP registration, SIP signaling, RTP,
codecs, DTMF, SIP response codes, call flow, NAT issues, and SIP ALG.

• Experience
troubleshooting VoIP call connectivity and audio issues, including
one-way audio, no audio, call drops, registration failures, and call
quality issues.

• Basic
knowledge of PBX, SIP trunks, IP phones, and softphones.

• Ability
to analyze SIP traces, network diagnostics, and call logs.

• Good
troubleshooting and problem-solving skills.

• Good
communication skills and ability to work with customers and internal
technical teams.

• Willingness
to work in a support environment and shifts, if required.

Key Responsibilities

The engineer will be
responsible for handling customer VoIP/networking issues, performing network
and call-quality diagnostics, troubleshooting SIP/RTP-related problems,
analyzing logs and traces, coordinating with carriers/ISPs when required, and
documenting the resolution in the ticketing system.

📌 VoIP Support Engineer (Hyderabad)
🏢 voip office
📍 Hyderabad