Job Summary

We are looking for experienced O365 (Microsoft 365) L1/L2 Support Engineers to provide technical support, troubleshoot Microsoft 365 applications, and ensure seamless IT operations for enterprise end users.

Key Responsibilities

-

Provide L1/L2 support for Microsoft 365 applications and services.

-

Troubleshoot Outlook, Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive issues.

-

Manage user accounts, license assignments, password resets, and access permissions.

-

Handle incidents and service requests through ITSM/ticketing tools while meeting defined SLAs.

-

Resolve email delivery, mailbox configuration, calendar synchronization, and connectivity issues.

-

Support Microsoft Entra ID (Azure AD), MFA, authentication, and user provisioning.

-

Perform basic administration using Microsoft 365 Admin Center and Exchange Admin Center.

-

Escalate complex issues to relevant technical teams and maintain support documentation.

-





Provide remote end-user support and ensure timely incident resolution.

Required Skills

-

Minimum 4+ years of experience in O365/Microsoft 365 technical support.

-

Hands-on experience in L1/L2 support and incident management.

-

Strong troubleshooting skills across Outlook, Exchange Online, Teams, SharePoint, and OneDrive.

-

Working knowledge of Microsoft Entra ID, MFA, user provisioning, and license management.

-

Experience with ITSM tools, ticket management, and SLA-based support.

-

Solid communication, customer service, and problem-solving skills.

Preferred Skills

-

Basic PowerShell scripting for Microsoft 365 administration.

-

Knowledge of ITIL processes, including incident, problem, and change management.

-

Experience supporting enterprise users in a corporate IT environment.

📌 &Support Engineers (India)
🏢 Leading
📍 India