About the Opportunity
A fast-scaling operation in the Business Process Outsourcing (BPO) sector, we deliver high-accuracy, non-voice transactional, data, and back-office services for global enterprises across finance, healthcare, and e-commerce. Our teams handle critical, rule-based workflows—ensuring compliance, precision, and SLA adherence for clients who demand zero-error execution. We invest in process excellence, digital tooling, and explicit career paths for every associate.

Role & Responsibilities

- Process non-voice transactions including data entry, form validation, and document verification with 99%+ accuracy.

- Adhere strictly to SOPs, quality checklists, and client-specific compliance protocols for every task.

- Use proprietary tools and CRM platforms to log, track, and escalate exceptions or discrepancies in real time.

- Meet daily productivity targets (volume + quality) while maintaining audit-ready documentation.





- Collaborate with team leads to suggest process improvements that reduce turnaround time or error rates.

- Participate in mandatory training, QA audits, and feedback sessions to continuously elevate performance.

Skills & Qualifications

- Must-Have

- MS Office

- CRM

- Data Entry

- Quality Assurance

- SOP Compliance

- Process Documentation

- Exception Handling

- Task Prioritization

- Preferred

- Experience in BPO or KPO environment

- Familiarity with ticketing systems (e.g., Freshdesk, ServiceNow)

- Basic understanding of financial or healthcare documentation

Perks & Culture Highlights

- Structured career ladder with monthly performance reviews and role progression.

- Shift flexibility and attendance-based incentives for top performers.

- Hybrid learning platform + certification support for process and tool mastery.

📌 Non-Voice Process Executive (Ahmedabad)
🏢 Leading
📍 Ahmedabad