Job Description:

We are looking for a responsible and customer-friendly Helpdesk Executive to join our Facility Management team at a residential apartment community.

Key Responsibilities:

Handle resident queries, complaints, and service requests.

Register, assign, track, and close complaints in the CRM/MyGate system.

Coordinate with Maintenance, Housekeeping, Security, Plumbing, Electrical, and other departments.

Communicate professionally with residents and provide timely updates.

Maintain daily reports, Excel sheets, registers, and shift handover records.

Follow up with concerned teams to ensure complaints are resolved.

Handle phone calls, emails, and other helpdesk activities.

Requirements:

Valuable communication skills in English and basic computer knowledge.

Knowledge of MS Excel, email, and ticketing systems is preferred.

Previous experience in Helpdesk or Facility Management is an advantage.

Freshers with good communication skills may also apply.

Willingness to work in rotational shifts.

Salary: As per experience and company standards.

📌 Help desk executive (Bagalakunte)
🏢 Vamshi Balabadra
📍 Bagalakunte