- Manage guest reservations, ensuring accurate and timely confirmation of bookings.
- Provide exceptional customer service to guests, resolving any issues or concerns in a professional manner.
- Coordinate with hotel staff to ensure seamless check-in/check-out processes and room assignments.
- Maintain accurate records of guest interactions, transactions, and feedback.
Job Requirements :
- 2-10 years of experience in hospitality industry as a Concierge Executive or similar role.
- Solid knowledge of hotel operations, including front desk procedures and policies.
- Excellent communication skills for effective guest relations and conflict resolution.
- Ability to work well under pressure in a fast-paced environment.