Senior Expert Onboarding Executive to join a growing HappinessCue team in Gurugram. The role helps ensure that clients and experts have a smooth experience on HappinessCue. HappinessCue is a non-medical guidance platform, so this role does not involve diagnosis, clinical treatment or medical advice.
Responsibilities
- Expert communication
- Profile information
- Verification coordination
- Scheduling
- Booking support
- Session follow-up
- Feedback handling
- Service-quality checks
- Hands-on and ownership; avoids simply passing enquiries between teams
- Communicate clearly, keep commitments visible and make the experience easier for the person seeking guidance
Requirements
- Experience: 2-5 years; robust candidates with closely relevant experience may also be considered
- Attention to detail
- Dependable follow-through
- Comfortable communication with different stakeholders