What You’ll Lead

- People & Culture: build, coach, and inspire a high-performing, cross-trained team across Retail,

Café, BOH/Ops, and Digital Concierge.
- Guest & Community obsession, VIP rituals, tastings/masterclasses, and local collaborations that create a cult following.
- Business & P&L;: daily grip on sales, margins, UPT/ATV, conversion, labour, waste, and shrink;

act quickly and intelligently on insight.
- Operations & Excellence: immaculate SOPs, audit-readiness, accurate inwards and GRN/IRN,

disciplined inventory and waste control.
- Omnichannel & Digital: seamlessly orchestrate store, website, WhatsApp, and phone orders;

grow memberships and repeat business through personalized outreach.
- Space & Storytelling: visual merchandising, tasting counters, and seasonal narratives that make guests linger - then return.
- Partnerships & Compliance: proactive relationships with mall/property and regulators;

unwavering hygiene and food-safety (FSSAI-aligned).

Leadership & People

- 30/60/90 Onboarding: crystal-clear goals; role mapping; cross-training matrix by week 4;

successors identified by day 90.
- Coaching Cadence: daily huddles; weekly floorcraft coaching; monthly development chats;

quarterly talent reviews.
- Standards & Training: service playbook, brand voice, grooming, escalation ladder; 100% hygiene

& food-safety compliance.
- Scheduling & Labour: demand-based rostering, smart allocations, and live redeployments during peaks to lift productivity per sq. ft without compromising service.
- Culture & Retention: recognition rituals, transparent feedback loops, psychologically safe and approachable leadership; track eNPS and attrition with quarterly goals.
- Quality & Audits: zero-incident mindset; routine safety/EHS checks; training completion and audit scores tracked and celebrated.





You Might Be Born For This If…

- You’re a magnetic, hands-on leader who reads a room and a P&L; with equal ease.
- You have a point of view on taste: origins, makers, terroir, craft and you love sharing that curiosity.
- You stay calm, clear, and generous under pressure; your team feels braver around you.
- You love to lead people and P&L; with equal passion.

What You’ve Done

- 6–10 years in premium/luxury retail or hospitality (food-led environments a plus), leading 10+

teammates across multiple functions.
- Proven P&L; accountability and comfort with the daily rhythm of KPIs, inventory health, audits,

and loss prevention.
- Experience with guest management and omnichannel outreach (appointments, remote selling,

concierge fulfilment).
- Strong communication and stakeholder management with property partners and local regulators;

FSSAI/hygiene know-how.
- Great story teller and passionate about food and beverage

What Success Looks Like

- Store rhythm is crisp: huddles, walk-throughs, and dashboards drive action; SOPs are lived, not laminated.
- Top guests are mapped by name and palate; tastings/masterclasses have waitlists; repeat orders are climbing.
- Inventory is healthy and honest: GRN/IRN accuracy is consistent; waste/shrink are trending down; audits are clean.
- Team is confident and kind: cross-training underway; successors visible; eNPS baseline captured and improving.
- You will own and oversee the company’s governance standards, ensuring consistency and compliance at all levels

Rewards & Pathway

- Access: direct, ongoing access to the founders mentorship and rapid decision-making.
- Trajectory: part of a growing bench of Store Directors with a transparent runway to multi-store leadership and, over time to even own the role of CEO.

Job Location

Delhi/Mumbai/Hyderabad/Bangalore

📌 Store Director (Bengaluru)
🏢 Foodstories
📍 Bengaluru