Sales & Registration Executive The Sales & Registration Executive will manage enquiries from prospective parents, convert leads into registrations, coordinate trial sessions and ensure a smooth enrolment experience. The role involves regular calls and follow-ups, centre coordination and accurate record-keeping on our CRM. The ideal candidate is a strong communicator, customer-focused and driven to meet enrolment targets.

Key Responsibilities

1. Lead Management & Sales

- Call and message prospective parents to understand their needs and introduce CFCI's football programmes.
- Manage leads from campaigns, website enquiries, referrals and school partnerships.
- Explain programmes, centres, batch timings, fees and registration steps.
- Follow up consistently, handle objections and convert enquiries into enrolments.
- Keep a healthy pipeline where every active lead has a explicit next action.

2. Trial Session Coordination

- Schedule trials at suitable centres and batches in coordination with coaches.
- Share trial details with parents and follow up afterwards to drive conversions.
- Record trial bookings, attendance and outcomes.

3. Registration & CRM Management

- Collect and verify player and parent details,



and create and update profiles and batch allocations in Pre Surge.
- Log lead status, communication history, trial outcomes and follow-up dates accurately.
- Resolve incomplete registrations, duplicates and data discrepancies.
- Hand over registered players to the Fee Collection Team smoothly.

4. Centre Coordination & Enrolment Growth

- Own assigned centres, knowing their schedules, capacity and enrolment needs.
- Work with coaches and operations on batch allocation and improving occupancy.
- Support on-ground enrolment activities and centre visits as required.
- Share recurring parent feedback and operational issues with management.

5. Parent Relationship Management

- Communicate promptly and professionally, providing accurate information on programmes, fees and policies.
- Ensure a smooth journey from enquiry to registration and escalate issues when needed.

6. Reporting & Performance

- Work towards sales, conversion and registration targets.
- Track calls, follow-ups, trials and conversions, and share regular updates on leads and centre-wise enrolments.
- Analyse lost leads and suggest process improvements.
- Participate in team meetings, reviews and training.

📌 Sales/Registration Executive (Mumbai)
🏢 Sporko Sports - CFCI
📍 Mumbai