ELO House is an extended-stay housing platform offering fully furnished private rooms, studios, apartments and residential homes for stays ranging from a few days to several months.
We help customers find homes that match their budget, location, duration and living requirements.
We are looking for a resourceful Sales & Reservations Executive who can understand customer requirements, find suitable accommodation and successfully convert enquiries into bookings.
Key Responsibilities
- Customer Enquiry & Sales Conversion
Handle incoming enquiries through calls, WhatsApp and the website.
Understand the customer’s location, dates, budget, property type and requirements.
Recommend suitable properties and guide customers towards booking.
Follow up with interested customers and close reservations.
- Budget & Property Matching
Handle situations where the customer’s budget is lower than available property prices.
Identify suitable alternatives based on location, price, amenities and move-in readiness.
Coordinate with property owners and the inventory team for better pricing and availability.
Find practical solutions instead of simply informing customers that properties are unavailable.
- Reservations & Booking Management
Confirm availability, pricing and booking conditions.
Coordinate with property owners and internal teams.
Obtain customer confirmation and support the payment and booking process.
Ensure accurate booking details and a smooth handover for check-in.
- Customer Relationship Management
Maintain accurate enquiry records and follow-up schedules.
Identify reasons for lost enquiries and suggest improvements.
Build customer confidence through clear communication and reliable service.
Who Should Apply?
We particularly welcome candidates from:
PG, co-living and student accommodation sales
Residential rental brokerage and leasing
Travel agencies and holiday-package reservations
Hotel and serviced-apartment reservations
Used-car sales or other budget-focused consultative sales roles
Experience in handling price objections, product alternatives, customer negotiations and booking conversions is highly preferred.
Skills Required
Strong communication skills in Tamil and English.
Valuable negotiation and customer-handling abilities.
Ability to understand budgets and recommend practical alternatives.
Strong ownership of customer enquiries from first contact to booking.
Comfortable using CRM systems, WhatsApp and online booking tools.
Good knowledge of Chennai residential locations is an advantage.
Ability to work independently in a small, fast-moving team.
What We Expect
We are not looking for someone who simply makes calls, sends property details and waits for customers to respond.
We want someone who takes responsibility for converting genuine customer requirements into successful reservations.
You should be able to think independently, solve customer problems, negotiate effectively and work with the team to achieve predictable booking revenue.
Performance Expectations
Your performance will be measured through:
Qualified enquiries successfully converted into bookings.
Ability to find suitable properties within customer budgets.
Timely follow-up and reservation completion.
Accuracy of booking confirmations.
Customer satisfaction and successful check-ins.
What You Can Expect
Direct involvement in a growing accommodation business.
Practical experience in housing, reservations and property negotiations.
Opportunity to take ownership of sales and booking operations.
Career growth based on demonstrated performance and responsibility.
📌 Sales Professional (Chennai)
🏢 ELO House
📍 Chennai
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