As a Quality Executive, you will be responsible for implementing and maintaining quality standards and procedures within the Collections | FOS department.
Your role will involve collaborating with various teams to identify areas of improvement, develop strategies, and ensure consistent and high-quality performance. You will play a crucial part in driving process excellence and enhancing the overall customer experience.
Responsibilities
- Develop and implement quality assurance processes and procedures for the Collections | FOS department.
- Conduct regular audits and assessments to identify areas of improvement and ensure compliance with quality standards.
- Collaborate with team leads and managers to establish key performance indicators (KPIs) and performance metrics.
- Analyze data and provide insights to drive process improvements and enhance efficiency.
- Train and mentor team members on quality standards and best practices, fostering a culture of continuous improvement.
- Identify and address any quality issues or deviations, implementing corrective actions as needed.
- Work closely with the IT team to ensure the effective utilization of quality management systems and tools.
- Maintain accurate records and documentation of quality-related activities and outcomes.
- Stay updated with industry trends and best practices in quality management and process improvement.
- Contribute to the development and implementation of strategic initiatives to enhance overall quality and customer satisfaction.
Qualifications
- Bachelor's degree in Quality Management, Business Administration, or a related field.
- Minimum 3 years of experience in a quality assurance or process improvement role, preferably in a collections or financial services workplace.
- Strong knowledge of quality management principles and methodologies, including Six Sigma or Lean methodologies.
- Excellent analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
- Proficiency in using quality management software and tools, such as quality control charts, statistical process control, and root cause analysis techniques.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Ability to work independently, manage multiple priorities, and meet tight deadlines.
- Familiarity with industry regulations and compliance standards relevant to the Collections | FOS department.
- Certifications in quality management, such as Six Sigma Green Belt or Black Belt, are preferred.
- A proactive and results-driven approach, with a passion for continuous improvement and customer satisfaction.