QA Executive – Head Office

Function: Quality Assurance

Location: Head Office

Experience: 1–2 years in QA/QC in the Food or FMCG industry

Reporting To: Quality Manager

About The Health FactoryThe Health Factory is a nutrition-focused food business committed to developing wholesome food products. Quality and food safety are central to our products and operations, including our network of manufacturing partners.

About the RoleThe QA Executive – Head Office will support the Quality function by coordinating with third-party manufacturing units, maintaining quality documentation, tracking customer complaints and corrective actions, supporting audits, and helping ensure consistent implementation of Quality and Food Safety requirements across manufacturing locations.

Key Responsibilities

1. Quality & Food Safety Coordination· Coordinate with third-party manufacturing units on day-to-day quality-related activities.

· Monitor compliance with GMP, GHP, HACCP and applicable food safety requirements.

· Follow up with manufacturing units on quality observations and their closure.

· Support the development and implementation of SOPs, checklists, formats and quality systems.

2. Customer Complaints & Corrective Actions· Record, investigate and track customer complaints in coordination with relevant manufacturing units.

· Coordinate root-cause analysis (RCA) and corrective and preventive actions (CAPA).

· Maintain complaint trends and prepare periodic reports.

3. Quality Documentation & Records· Maintain and control QA documents and records.

· Review COAs, test reports, batch records and other quality documents received from manufacturing units.

· Maintain master lists, product and raw material specifications, SOPs, checklists and quality records.

· Ensure timely collection, review and filing of required quality documents.

4. Audits & Compliance· Support internal, supplier and third-party manufacturing audits.





· Assist in preparing audit checklists and reports.

· Track audit observations and coordinate timely closure with supporting evidence.

· Coordinate with manufacturing units to support compliance with statutory and customer requirements.

5. Raw Material, Packaging & Finished Product Quality· Support monitoring of raw material (RM), packaging material (PM) and finished goods (FG) quality requirements, and help establish relevant standards.

· Coordinate sampling and testing with third-party laboratories as per approved specifications and testing plans.

· Review laboratory reports and flag deviations for follow-up.

· Support shelf-life studies, product trials and quality evaluations.

6. Product Quality & Process Improvement· Assist in investigating recurring product and process quality issues.

· Coordinate with manufacturing teams on process improvements.

· Support quality trials, new product launches, packaging changes and process changes.

· Maintain records of deviations and improvement actions.

7. Regulatory Support & Reporting· Support compliance with applicable FSSAI and food safety requirements.

· Assist in reviewing product specifications, labels, claims and regulatory documents.

· Maintain relevant licences, certificates, declarations and compliance records.

· Prepare weekly and monthly QA reports and dashboards; track open complaints, CAPAs, deviations, audit findings and pending documents.

· Coordinate with Procurement, R&D;, Production, Operations and Marketing on quality-related matters.





· Escalate critical quality issues to the Quality Manager.

Candidate ProfileEducation· B.Tech/B.E./M.Tech in Food Technology, Food Science, Dairy Technology or an equivalent discipline.

· M.Sc. in Food Science or Food Technology may also be considered.

Experience· 1–2 years of experience in Quality Assurance or Quality Control in the Food/FMCG industry.

· Experience in bakery, packaged foods, RTE/RTC or similar food manufacturing is preferred.

· Exposure to third-party manufacturing is an added advantage.

Technical Skills· Good understanding of GMP, GHP, HACCP and food safety systems.

· Basic knowledge of food microbiology and quality testing.

· Good documentation and report-writing skills.

· Working proficiency in MS Excel and PowerPoint.

Key Competencies· Solid follow-up, coordination and communication skills.

· Analytical and problem-solving approach, with attention to detail.

· Ability to coordinate with multiple manufacturing locations and manage competing priorities.

· Ability to manage activities and deadlines independently.

· Willingness to travel to manufacturing units when required.

Key Success Measures· Timely closure of customer complaints and CAPAs.

· Timely closure of audit observations.

· Compliance of manufacturing units with QA requirements.

· Accuracy and completeness of quality documentation.

· Timely submission of QA reports.

· Reduction in recurring quality complaints and deviations.

· Timely completion of testing and shelf-life activities.

Role SummaryThe QA Executive – Head Office will act as the central quality coordination point between the Head Office and manufacturing units, supporting the Quality Manager in maintaining consistent product quality, food safety compliance, documentation and continuous improvement across the manufacturing network.

If this sounds like you, we’d love to hear from you.

📌 Quality Assurance Executive- Head Office (Mumbai)
🏢 The Health Factory
📍 Mumbai