Company Description The Riya Group Enterprise, founded by Mr. GMJ Thampy, has grown over nearly 40 years into a leading travel organization with a robust focus on ethics and integrity. The group operates from over 70 locations across India, the USA, Canada, and the UAE, holding approximately 20% of India’s travel market share.

Riya offers fully automated travel solutions and a wide spectrum of services, including corporate travel management, retail travel, packaged holidays, religious and cruise tours, special interest groups, and student travel. Through global partnerships, the group provides competitive prices on air tickets, hotel bookings, visas, travel insurance, forex, and ancillary services such as airport assistance and lounge access. Its commitment to quick turnaround times and tailored solutions has earned Riya a large, loyal client base and strong testimonials.

Role Description The MICE Sales Support role is a full-time, on-site position based in Bengaluru. The role involves supporting the MICE (Meetings, Incentives, Conferences, Exhibitions) sales team with proposal preparation, rate and availability checks, and coordination with internal departments and external vendors.

Responsibilities include managing client inquiries, preparing quotations, maintaining accurate records of leads and bookings, and ensuring timely follow-up to maximize conversion. The role also requires assisting with itinerary planning, documentation,



and logistical arrangements for corporate groups and events. The MICE Sales Support professional will collaborate closely with sales and operations to help deliver high-quality, cost-effective travel and event solutions that meet client expectations.

Qualifications

- Candidates should possess strong Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and maintain positive client relationships.
- Candidates should possess effective Communication skills to interact with clients, vendors, and internal teams, and to prepare clear proposals and documentation.
- Candidates should possess solid Analytical Skills to compare pricing options, assess group requirements, and support data-driven sales decisions.
- Candidates should possess experience in Sales Operations to manage bookings, maintain CRM or sales databases, and support the end-to-end MICE sales process.
- Relevant experience in travel, hospitality, or corporate events, especially in MICE or group travel, is highly beneficial.
- Proficiency in MS Office and basic travel tools or booking platforms is preferred.
- Bachelor’s degree in business, tourism, hospitality, or a related field is an advantage.
- Ability to work under time-sensitive deadlines, strong attention to detail, and a collaborative mindset are important for success in this role.

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