Company – Smartbox Lockers

: Logistics - Last-Mile – Senior Manager

Experience: 10 to 15 Years

Location: Remote

HQ - The Epicentre, 1023, 10th Floor, Off Eastern Freeway, BEST Colony

Near Shivaji Chowk, Chembur East Mumbai - 400088

OUR HERITAGE AND JOURNEY:

A Legacy of Innovation, A Future of Solutions

Founded with a vision to transform the package management industry, Smartbox has built a legacy of delivering cutting-edge, reliable, and scalable locker solutions since 2015. Over the years, we have become a trusted partner for businesses across industries, offering secure, seamless, and data-driven logistics solutions.

Our expertise, backed by the deployment of over 14,000 lockers and a 98% customer satisfaction rate, stands as a testament to our commitment to excellence in customer service. Smartbox Lockers continues to lead the way in shaping the future of smart, efficient package management systems worldwide.

Over time, Smart box grew from a hardware manufacturer into an ISO 27001:2022 and PCI-DSS certified full platform business, pairing modular locker hardware with an enterprise-grade cloud-SaaS layer for access control, monitoring, analytics and system integration. Our partners include Morgan Stanley, HCL, GE Healthcare, Unisys, Bajaj Finance, ICICI Bank, and DXC Technology.

SUMMARY:

In this role, you will be responsible for driving Last mile capacity, optimizing cost-to-serve, and delivering superior customer experience across both established and emerging business lines.

You will lead a high-performing team of operations leaders, setting direction, building capability, and fostering a culture of operational excellence. Working at the intersection of strategy and execution,



you will collaborate closely with internal stakeholders and external partners to ensure seamless operations, scalability, and continuous improvement.

KEY RESPONSIBILITIES:

· Model doorstep versus locker costs in INR/parcel using actual delivery route data.

· Analyze parcels per stop, stops per route, km per route and minutes per delivery.

· Quantify rider, vehicle, failed-attempt and returns costs without double-counting.

· Separate theoretical time savings from realizable cost reductions and added capacity.

· Calculate site capex, opex, revenue share, break-even volumes and payback in months.

· Prioritize cities and sites using demand density, access and operating feasibility.

· Size lockers using parcels/day, size mix, dwell hours, utilization % and peak demand.

· Develop carriers, e-commerce and property partnerships with viable pilot economics.

· Guide APIs for AWB mapping, allocation, delivery events, notifications and returns.

· Define courier SOPs, customer opt-in, overflow, uncollected parcels and escalation.

· Validate pilots against route baselines and track cost, adoption, uptime and throughput.

· Recommend rollout stages, volume thresholds and commercial terms from pilot data.

EXPERIENCE:

· 10 to 15 years in last-mile logistics, e-commerce delivery, network design or operations.

· Direct experience across both logistics' companies and e-commerce organizations.

· Must have proven expertise in optimizing last-mile costs with measurable savings.

· Strong modelling skills in unit economics, break-even and sensitivity analysis.

· Knowledge of Indian delivery patterns, rider operations and customer behavior.

· Ability to work with finance, technology, commercial teams and external partners.

· Experience using field data to assess pilots and present quantified business cases.

📌 Logistics - Last-Mile - Senior Manager (Mumbai)
🏢 Smartbox Lockers
📍 Mumbai