Talent500 is hiring for one of its clients.

Who are we:

Core Insurance Platforms (CIP) is Zurich’s global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating model—covering governance, standards, architecture, service delivery, and reuse—so our business units can deliver at speed and scale.

CIP is the strategic steward of Zurich’s Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency.

India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich’s business units worldwide.

Our chance:

We're a small team that makes a big difference, and we're looking for someone who loves solving problems and helping others. If you're ready to grow with us and make an impact, we can't wait to hear from you!

Your role:

As an Application Support Specialist your main responsibilities will include:

- Provide technical support, troubleshooting, and operational support across a portfolio of Procurement, Risk Management, and related enterprise applications.
- Manage incidents, escalations, problems, and service requests, working closely with business stakeholders, vendors, and technical teams to restore service and resolve issues.
- Analyze recurring issues, identify root causes, and contribute to the continuous improvement of applications, processes, support services, and user experience.
- Configure and administer applications, support integrations, perform release validation and testing, and ensure the ongoing stability and performance of supported platforms.
- Create, maintain, and enhance application, support, and knowledge documentation (SOPs, runbooks, knowledge articles, and support procedures) to ensure effective service delivery.
- Identify opportunities to leverage automation, AI-powered tools, and process improvements to enhance operational efficiency, knowledge management, and support effectiveness.





Your Skills and Experience:

As an Application Support Specialist your skills and qualifications will ideally include:

Your main responsibilities will include:

- Provide 2nd/3rd level technical support at the application layer across a portfolio of Procurement, Risk Management and related enterprise applications.
- Diagnose and resolve complex application incidents involving application configuration, workflows, business rules, permissions, data, integrations, APIs and application behaviour.
- Design, configure, test, document and implement application changes, managing them through the required IT governance, risk assessment, change management and release processes.
- Perform technical application administration, including configuration, access and role management, interface troubleshooting, scheduled processes and application-level controls.
- Manage incidents, escalations, problems and service requests, working with business stakeholders, vendors and other technical teams to restore service and resolve underlying application issues.
- Perform root-cause analysis of recurring issues and implement permanent fixes, configuration improvements and technical enhancements.
- Support application integrations and data flows, including troubleshooting APIs, interfaces, authentication and application-to-application communication.
- Perform release validation, regression testing and post-release verification to maintain application stability and functionality.
- Create and maintain application and support documentation, including SOPs, runbooks, knowledge articles and technical support procedures.
- Identify opportunities to use automation and AI-powered tools to improve troubleshooting, support processes, knowledge management and operational efficiency.

Role focus:

- This is a hands-on enterprise application specialist role requiring technical expertise at the application layer. The focus is on configuring, troubleshooting,



administering and enhancing enterprise business applications and supporting their integrations and data.
- The role is not primarily focused on infrastructure or application hosting, such as server administration, operating systems, infrastructure monitoring/observability, network administration, application installation or hosting-platform operations.

Your Skills and Experience:

Must have:

- 2–5 years of experience in 2nd or 3rd level enterprise application support, with hands-on responsibility for troubleshooting and administering business-critical enterprise or SaaS applications.
- Practical experience with application configuration and technical administration, such as workflows, business rules, permissions/roles, application settings, integrations, APIs or data.
- Experience implementing application changes through the full change lifecycle, including analysis, configuration or development, testing, documentation, approval, deployment and post-release validation.
- Experience investigating complex incidents and performing application-level root-cause analysis, rather than primarily infrastructure monitoring or operational escalation.
- Familiarity with ITIL, Agile and DevOps ways of working and IT governance/change-management processes.
- Basic programming or scripting skills in Python, JavaScript or TypeScript.
- Practical experience using AI-powered productivity and development tools such as Microsoft Copilot, GitHub Copilot, ChatGPT or similar for troubleshooting, research, documentation and operational efficiency.
- Understanding of Generative AI concepts, capabilities, limitations and responsible use, including data privacy, security and validation of AI-generated outputs.
- Strong communication and interpersonal skills, with the ability to collaborate with technical teams, business stakeholders, vendors and end users.
- Professional proficiency in English.

Nice to have

- Hands-on experience with REST APIs, JSON, integration troubleshooting and automation tools.
- Knowledge of enterprise Procurement, Risk Management or other business-critical applications and their associated business processes.
- Experience working with configurable SaaS platforms where technical application specialists are responsible for configuration, integrations, releases and application lifecycle changes.

📌 Lead Application Support Specialist-29612] (Hyderabad)
🏢 Talent500
📍 Hyderabad