- Serve as the first point of contact for support requests via the Service Portal and phone.
- Clarify, screen, and resolve user-reported issues.
- Maintain and update support documentation and knowledge base articles.
- Provide 2nd level support for a wide range of business-critical applications.
- Liaise with internal product teams and external vendors to coordinate issue resolution.
Requirements
- Experience with ITSM tools and support processes.
- Excellent communication skills in English—both spoken and written.
- A knack for explaining technical issues in a clear, user-friendly way.
- Awareness of cybersecurity principles and best practices.
- The ability to stay calm under pressure and prioritize tasks effectively.
- A self-driven and accountable approach to work.
- Flexibility to adapt in a dynamic, fast-paced setting.
📌 IT Support Specialist (Bengaluru)
🏢 Talentfleet Solutions
📍 Bengaluru
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