(JD)Head – Factory Operations & Repair and RefurbishmentPosition: Head – Factory Operations & Repair and Refurbishment

Level: DGM (Deputy General Manager)

Location: Noida

Business Unit: Project & Delivery

Experience: 15+ Years

Qualification: Bachelor’s Degree in Engineering or Diploma in a relevant discipline

Preferred Qualification: MBA/PGDM/Master’s in Operations or Supply Chain Management

Role SummaryThe Head – Factory Operations & Repair and Refurbishment will provide strategic and operational leadership for end-to-end factory, manufacturing, and Repair & Refurbishment (R&R;) operations. The role will be responsible for achieving business growth, operational efficiency, quality, cost optimization, customer satisfaction, and profitability objectives.

The incumbent will oversee factory performance, manufacturing and repair operations, P&L; management, supply chain coordination, inventory optimization, and statutory compliance. The role requires a strong focus on Lean Manufacturing, automation, process improvement, and team development to drive sustainable business growth and operational excellence.

Key Responsibilities1. Factory Operations & Production Management

- Lead overall factory operations to achieve productivity, quality, safety, and delivery targets.
- Drive production planning, capacity utilization, manpower deployment, and resource optimization.
- Implement Lean Manufacturing, Six Sigma, and continuous improvement initiatives.
- Monitor operational KPIs and implement corrective actions to improve productivity and throughput.
- Ensure adherence to SOPs, work instructions, and safety standards.
- Manage daily production and repair schedules to achieve output and turnaround time (TAT) targets.

2. Repair & Refurbishment Operations

- Manage end-to-end repair and refurbishment operations for customer-owned and company-owned equipment.
- Oversee the complete lifecycle of returned products, including receipt, diagnosis, repair, refurbishment, testing, grading, and dispatch.
- Establish quality checkpoints and standardized repair processes to minimize failures and rework.
- Conduct root cause analysis and implement Corrective and Preventive Actions (CAPA).
- Ensure achievement of TAT, quality, cost, and productivity targets.
- Improve refurbishment yield, asset recovery, and customer satisfaction through process improvements.

3. Financial & Commercial Management

- Prepare and manage annual budgets, forecasts, and business plans.
- Monitor repair costs, material consumption, labour productivity, and inventory carrying costs.




- Manage business performance with a focus on revenue growth, profitability, and P&L; objectives.
- Develop business cases, pricing models, and commercial proposals.
- Prepare and present operational MIS, financial reports, and business reviews to senior management.
- Achieve monthly, quarterly, and annual targets for Repair & Refurbishment and asset monetization.

4. Supply Chain & Inventory Management

- Ensure the timely availability of spare parts, materials, and consumables.
- Optimize inventory levels and improve inventory turnover while minimizing obsolete and slow-moving stock.
- Coordinate with Procurement, Logistics, Warehouse, and Planning teams.
- Ensure periodic stock verification, inventory reconciliation, and effective material control.
- Improve working capital and reduce inventory ageing and write-offs.

5. People Leadership & Team Development

- Lead and develop cross-functional teams across Production, Quality, Engineering, Warehouse, Repair Operations, and Support Functions.
- Build a high-performance culture focused on accountability, collaboration, customer centricity, and continuous improvement.
- Establish performance objectives and conduct regular reviews, coaching, and development initiatives.
- Act as the primary interface between factory operations and senior leadership.
- Collaborate with Business, Finance, Supply Chain, Sales, Customer Experience, and HR teams.

6. Strategic Planning & Business Development

- Develop and implement factory, recovery, logistics, and refurbishment strategies aligned with organizational objectives.
- Identify opportunities for business growth, operational efficiency, and cost optimization.
- Make data-driven decisions to improve recovery rates, productivity, and profitability.
- Lead pilot projects, transformation initiatives, and scalable operational models.

7. Compliance, Audit & Risk Management

- Ensure compliance with statutory, regulatory, and internal control requirements.
- Oversee GST compliance, reconciliations, documentation, and audit preparedness.
- Ensure timely closure of Action Taken Reports (ATRs) and audit observations.
- Identify operational and financial risks and implement appropriate mitigation plans.

8. Operational Excellence & Process Improvement





- Drive process standardization, automation, and digitization across operations.
- Ensure adherence to Service Level Agreements (SLAs) and operational timelines.
- Establish governance frameworks to improve productivity, service quality, and customer experience.
- Promote innovation, best-practice implementation, and continuous improvement.

Key Performance Indicators (KPIs)
- Achievement of revenue, profitability (PBT/EBITDA), and business growth targets as per the Annual Operating Plan (AOP).
- Factory productivity, Overall Equipment Effectiveness (OEE), capacity utilization, quality, First Pass Yield (FPY), rework reduction, and on-time delivery (OTD).
- Repair and refurbishment TAT, refurbishment yield, asset recovery, and reduction in ageing inventory and write-offs.
- Customer satisfaction, SLA adherence, and timely issue resolution.
- Inventory optimization, working capital improvement, cost control, and cash flow efficiency.
- Compliance with statutory, regulatory, quality, audit, and internal control requirements.
- Development of high-performing teams, leadership capability, employee engagement, and succession planning.
- Achievement of operational excellence through safety, productivity, quality, and cost-efficiency improvements.

Required Experience
- Minimum 15+ years of experience in Repair & Refurbishment, Factory Operations, Product Development, Service Centre Operations, Reverse Logistics, or related operations.
- Proven experience leading a business unit, factory, plant, manufacturing, product development, or service operations function, with exposure to P&L; management.
- Demonstrated success in business growth, operational excellence, cost optimization, and large-scale transformation initiatives.
- Experience managing large cross-functional teams, customer relationships, partner ecosystems, and stakeholder engagement.
- Strong understanding of manufacturing operations, factory management, service centre operations, quality systems, statutory compliance, and continuous improvement methodologies.
- Candidates based in Noida/Delhi NCR will be preferred.

Educational Qualifications
- Bachelor’s degree in Engineering or Diploma in Mechanical, Electrical, Electronics, Industrial, Production, or a related discipline.
- MBA/PGDM/Master’s degree in Operations or Supply Chain Management will be preferred.

Significant: Candidates with strong experience in Factory/Plant Operations, Repair & Refurbishment, Service Operations, Reverse Logistics, and business/P&L; management are encouraged to apply.

📌 Head – Factory Operations & Repair and Refurbishment (Gurugram)
🏢 Computronics Systems India Private
📍 Gurugram