Job Overview To process guest/agents room booking requests in line with IHG brand standard guidelines.

At Holiday Inn, we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Duties and Responsibilities

- Maintains a regular pattern of sales calls and ensures no calls are left unanswered when received through our Automatic Call Distribution system (ACD).
- Record and process reservations made by phone/fax/email, website and GDS.
- Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region.
- Maintain knowledge of special rates/ offers/ promotions.
- Maintain high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence.
- Maintain high Signature test call scores.
- Process amendments to reservations such as extensions, early departures, etc., based on availability and strategies





Qualifications and Requirements Should have a diploma/degree in hotel management from a recognised institute.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Positive. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

📌 Guest Service Associate - Reservations | Holiday Inn New Delhi Aerocity
🏢 IHG
📍 New Delhi