Company : CGH Earth Experience Hotels

Location : Dasada, Gujarat

Designation : Front Office Manager

Department : Front Office

Reporting To : General Manager

Industry : Hospitality

Role Overview

We are looking for a warm, organized, and hands-on Front Office Manager to lead guest reception, reservations, and stay experience. In this role, you will oversee all front desk operations, coordinate safari and local activity itineraries, manage guest relations, and lead a dedicated team to deliver seamless, personalized hospitality.

Key Responsibilities

1. Guest Experience & Operations

- Oversee daily check-in, check-out, room allocations, and guest billing procedures.
- Serve as the primary host for incoming guests, providing detailed orientation on property amenities, local wildlife, and excursion schedules.
- Proactively manage guest queries, feedback, and special requests to ensure high guest satisfaction ratings.

2. Excursion & Activity Logistics

- Coordinate seamlessly with naturalists, drivers, and local guides to schedule and monitor jeep safaris into the Little Rann of Kutch, birdwatching trips, horse riding, and shooting range access.




- Ensure clear communication regarding guest departure times, picnic breakfasts, and customized activity itineraries.

3. Team Leadership & Training

- Supervise, train, and mentor front desk executives, bell staff, and concierge teams in customer service standards and property procedures.
- Prepare duty rosters, manage leave schedules, and foster a cooperative, guest-focused team culture.

4. Administration & Property Management System (PMS)

- Manage reservations, walk-ins, group bookings, and direct or OTA inventory across all property booking channels.
- Ensure accurate guest data logging, billing reconciliation, daily cash drawer auditing, and handover processes.
- Liaise closely with Housekeeping, F&B;, and Maintenance teams to resolve guest requests promptly.

Qualifications & Requirements

- Education: Bachelor’s Degree or Diploma in Hotel Management / Hospitality Studies.
- Experience: Minimum 6 years of hospitality experience in front desk operations, with at least 2+ years in a managerial role ( experience at heritage properties, eco-lodges, or wildlife resorts is an advantage ).

📌 Front Office Manager (Gujarat)
🏢 CGH Earth
📍 Gujarat