Company Description

Bloom is a fast-growing hospitality brand created by professionals from marketing, technology, travel, retail, and academia. The company leverages proprietary cloud-based hotel technology to offer a consistent, reliable, and affordable travel experience across India. Since launching its first Bloomrooms prototype in 2012, Bloom has helped redefine the budget accommodation segment and has been recognized as one of India’s most loved consumer travel brands.

The brand is a strong choice for hotel owners seeking a modern alternative to traditional international chains. Bloom’s long-term vision is to operate a 100,000-room platform that delivers next-generation stays to over 300 million annual travelers in India.

Role Description The Front Office Associate is a full-time, on-site role located in Gurugram. This team member will greet guests, manage check-ins and check-outs, handle reservations, and respond to inquiries in a professional and courteous manner. Daily responsibilities include operating the front desk, answering phone calls, coordinating with housekeeping and other departments, and maintaining accurate guest records and billing details.

The role also involves resolving guest concerns, providing local information and support,



and ensuring that front office standards are consistently met.

The Front Office

Associate contributes directly to a welcoming, efficient, and guest-focused environment.

Qualifications

- Candidates should possess strong customer service and reception skills, including Receptionist Duties and Customer Service.
- Candidates should possess polished communication and phone handling skills, including Communication and Phone Etiquette.
- Candidates should possess front desk operations skills, including Check-in and basic reservation handling.
- Candidates should possess good organizational and time-management abilities to manage multiple guest requests efficiently.
- Candidates should possess proficiency with basic computer applications and hotel management or POS systems (training can be provided).
- Candidates should possess the ability to remain calm under pressure and handle guest issues with empathy and professionalism.
- Candidates should possess a high school diploma or equivalent; hospitality or customer-facing experience is preferred.
- Candidates should possess flexibility to work shifts, weekends, and holidays as required in a hotel workplace.

📌 Front Office Associate (Gurugram)
🏢 Bloom
📍 Gurugram