eReleGo is looking for a dynamic, responsive, and detail-oriented individual to join our Customer Service team. This role is ideal for a fresher or early-career professional who has a strong interest in customer service, is eager to learn technology products, and is willing to take ownership of customer queries and requirements.
The ideal candidate should have good communication skills, a customer-focused approach, and the ability to learn and adapt quickly.
Key Responsibilities
- Handle customer queries and provide basic support and troubleshooting assistance.
- Assist clients with user onboarding and product setup.
- Understand the company's products and provide basic guidance to customers.
- Monitor basic product-related issues and escalate technical concerns to the relevant internal teams.
- Communicate with clients to understand their requirements, concerns, and feedback.
- Record and maintain customer feedback, queries, and support-related documentation.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Learn and stay updated on new product features, processes, and tools.
- Support customer renewals and retention activities.
- Assist in identifying opportunities for improved customer engagement and business growth.
QualificationsEducation:
- Bachelor's degree in IT, Computer Science, Master of Business Administration or any relevant field.
- Freshers and candidates with up to 2 years of experience can apply.
Technical Skills:
- Basic proficiency in MS Excel, MS Word, and PowerPoint (PPT).
- Basic understanding of technology products and software applications.
- Willingness to learn new tools and technology platforms.
Key Skills:
- Good verbal and written communication skills.
- Strong customer-service orientation.
- Eagerness to learn and develop technical knowledge.
- Valuable problem-solving and analytical skills.
- Attention to detail and ability to follow processes.
- Ability to work effectively both independently and as part of a team.
- Positive attitude, responsiveness, and willingness to take ownership.