1. Interaction with end users & taking the issues / requirements from them. Based on that take-up the calls to software team & get it resolved.
2. Follow up of pending issues with Software application Team (EBMS system)
3. Maintaining Project Score Card (Issues List) and update the status to Reporting Manager / Management when necessary.
4. Effective project management skill. Review project deliverables for completeness and quality and compliance with established project standards, process capability development.
5. Work with users to enhance their technical knowledge.
6. Familiarity with business process design concepts and principles development.
7. Whenever required support for overseas location EBMS application support.
Experience Required:
- 4–6 years of experience in IT / ERP Application Support
- Robust hands-on experience in ERP systems (preferably logistics/EBMS), issue tracking, and coordination with development teams
- Exposure to project coordination, stakeholder management, and global user support
Qualification Required:
- Graduate (Mandatory – any discipline, preferably IT/Computer Science)
- Certification in ERP systems / Project Management / Business Analysis (preferred but not mandatory)
Preferred Industry: Candidates with a background in the Shipping and Logistics industry only will be considered.