About RINIROY BEAUTY

RINIROY BEAUTY is a growing Indian beauty brand dedicated to creating thoughtfully curated makeup products for medium-to-rich Indian skin tones.

As we expand our product portfolio and presence across our website, Amazon, Nykaa and other e-commerce platforms, we’re looking for a detail-oriented, proactive individual to take ownership of our day-to-day e-commerce operations, inventory coordination and customer experience.

We’re looking for someone who enjoys solving problems, works independently and ensures things get done without constant follow-ups.

Key Responsibilities

1. E-commerce & Marketplace Operations

- Manage day-to-day order operations across our website, Amazon, Nykaa and other upcoming e-commerce marketplaces.
- Monitor orders, purchase orders, dispatches and deliveries to ensure timely fulfilment.
- Coordinate with marketplace teams, warehouse staff and logistics partners to resolve operational issues.
- Track marketplace purchase orders, shipment appointments, goods receipt notes (GRNs), fill rates and pending deliveries.
- Monitor product availability, stock allocation and replenishment requirements across sales channels.
- Support new product launches by coordinating SKU creation, product listings, inventory allocation and marketplace readiness.
- Monitor marketplace operational performance, identify discrepancies and ensure timely resolution of open issues.

2. Inventory Management & Coordination

- Maintain accurate SKU-wise inventory records across the warehouse, website and marketplaces.
- Monitor daily stock movements, including inward stock, dispatches, returns and damaged inventory.
- Conduct regular inventory reconciliations between physical stock, internal records and marketplace dashboards.
- Track fast-moving and slow-moving SKUs and proactively flag potential stockouts or excess inventory.
- Coordinate inventory allocation and replenishment across different sales channels.
- Maintain inventory trackers and provide regular stock availability reports to management.




- Coordinate with manufacturing and warehouse teams to track incoming finished goods and ensure inventory is updated accurately.
- Identify inventory discrepancies and follow through until they are resolved.

3. Order Fulfilment & Logistics

- Monitor order processing, packing and dispatch timelines to ensure timely fulfilment.
- Coordinate with warehouse teams and courier partners for pickups, deliveries and shipment-related issues.
- Track failed deliveries, Non-Delivery Reports (NDRs), Return-to-Origin (RTO) shipments and re-dispatches.
- Proactively work with courier partners to reduce delivery failures and RTO rates.
- Monitor courier performance, shipping charges and delivery timelines.
- Identify and escalate logistics discrepancies, lost shipments and pending claims.
- Ensure all orders and shipment issues are tracked through to closure.

4. Customer Experience & Support

- Manage customer queries received through WhatsApp, email and other assigned customer support channels.
- Assist customers with order status, tracking, delivery issues, product-related questions and post-purchase concerns.
- Coordinate with warehouse and courier partners to resolve customer complaints promptly.
- Handle cancellations, refunds, replacements and other customer requests in accordance with company policies.
- Maintain accurate records of customer complaints, pending resolutions and recurring issues.
- Ensure customer queries are addressed within defined response timelines.
- Identify recurring customer concerns and recommend improvements to the overall customer experience.
- Maintain a professional, empathetic and customer-first approach in all interactions.

5.



Reporting & Operational Tracking

- Prepare daily and weekly reports covering orders, dispatches, inventory, returns and customer support.
- Maintain accurate channel-wise and SKU-wise sales and inventory trackers.
- Monitor key operational metrics, including order fulfilment rates, RTOs, NDRs, inventory discrepancies and stock availability.
- Track pending marketplace shipments, purchase orders, returns and reimbursement claims.
- Highlight operational issues, delays and potential risks before they affect customers or sales.
- Maintain organised records and ensure operational data is accurate and readily accessible.

Skills & Qualifications

Must-Have

- 2–3 years of experience in e-commerce operations, marketplace operations, D2C operations or a similar role.
- Hands-on experience managing orders, inventory, logistics and returns for an e-commerce business.
- Familiarity with inventory management software, ERP systems or warehouse management systems.
- Experience coordinating with third-party logistics providers and courier partners.
- Exposure to marketplace settlements, payment reconciliation and reimbursement claims.
- Working knowledge of Amazon Seller Central, Shopify or similar e-commerce platforms.
- Understanding of purchase orders, dispatch processes, inventory management, RTOs and NDRs.
- Strong written and verbal English communication skills for customer interactions.
- Excellent organisational skills, attention to detail and ability to manage multiple responsibilities.
- Solid proficiency in Microsoft Excel
- Ability to independently identify problems, coordinate solutions and follow through until resolution.

Good to Have

- Experience working with Nykaa or other e-commerce marketplaces.
- Previous experience with beauty, skincare, cosmetics, FMCG or other D2C consumer brands.
- Knowledge of Hindi or Telugu

If you’re someone who enjoys bringing structure to operations, solving problems and taking ownership of outcomes, we’d love to hear from you.

📌 E-commerce Inventory & Marketplace Operations Executive (Hyderabad)
🏢 RINIROY BEAUTY
📍 Hyderabad