Role Description

Presales Lead –

- Digital Workplace Services (DWS) Experience: 15+ Years Role Overview

- Drive solutioning, consulting, and large-scale pursuit support across modern workplace transformation engagements.
- Lead the design of compelling, AI-enabled workplace transformation solutions aligned to customer business outcomes.
- Act as a trusted advisor to enterprise clients on next-generation workplace services, operating models, and transformation roadmaps.
- Provide pursuit leadership across Sales, Delivery, Practice, and Technology teams to shape differentiated, competitive offerings.
- Operate as a senior Digital Workplace leader with broad solutioning experience and deep expertise across multiple workplace domains.

Key Solution

Areas

- AI-powered Workplace Transformation (Agentic AI, Generative AI, AI Copilots, Conversational AI, Intelligent Automation)
- Service Desk &
- Enterprise IT Support
- Field Services
- Digital Employee Experience (DEX)
- Unified Endpoint Management (UEM) and Autonomous Endpoint Management (AEM)
- Microsoft 365 &
- Copilot
- Windows 365, Azure Virtual Desktop (AVD), and VDI Key Skills &
- Experience
- 15+ years of experience in Digital Workplace Services, End User Computing (EUC), or IT Infrastructure Services.
- Robust presales, solution architecture, and consulting experience with enterprise clients.
- Expertise in AI-powered Workplace Transformation, including:
- Agentic AI
- Generative AI
- AI Copilots
- Conversational AI
- Intelligent Automation
- Proficient in leveraging Generative AI tools to accelerate and optimise:
- RFP/RFI responses
- Proposal creation
- Solution documentation
- Knowledge management
- Deep domain knowledge in:
- Service Desk &
- Enterprise IT Support
- Field Services
- Digital Employee Experience (DEX)
- Unified Endpoint Management (UEM)
- Autonomous Endpoint Management (AEM)
- Microsoft 365 &
- Copilot




- Windows 365, Azure Virtual Desktop, and VDI solutions
- Experience in designing transformation roadmaps, operating models, and business value propositions.
- Strong client-facing, presentation, stakeholder management, and pursuit leadership skills.

Key Responsibilities 1.

Solution

Leadership &
- Design
- Lead solution design and presales engagements for Digital Workplace opportunities.
- Develop compelling, AI-enabled workplace transformation solutions aligned to customer outcomes.
- Design transformation roadmaps, target operating models, and business value propositions.
- Own solution quality, assumptions, risks, and commitments across the pursuit lifecycle.
- Pursuit &
- Bid Leadership
- Drive RFP/RFI responses, client workshops, proposals, and executive presentations.
- Lead bid-orals, solution walkthroughs, and executive-level solution defence sessions.
- Leverage Generative AI tools to accelerate and optimise proposal creation, solution documentation, and knowledge management.
- Collaboration &
- Go-to-Market
- Collaborate with Sales, Delivery, and Technology teams to build differentiated and competitive offerings.
- Position next-generation workplace services leveraging:
- AI and Agentic automation
- Analytics and Digital Employee Experience
- Modern and autonomous endpoint technologies
- Engage OEMs, technology partners, and service partners to strengthen solution differentiation.

Preferred

Certifications

- ITIL
- Microsoft 365
- Microsoft Azure
- Microsoft Copilot
- AI / Generative AI Certifications Ideal Candidate A seasoned Digital Workplace presales leader with deep workplace and AI transformation expertise, capable of leading complex enterprise pursuits, shaping compelling AI-enabled solutions, and influencing senior stakeholders to drive successful outcomes.

Skills Digital Transformation, Customer Support, Pre-Sales Support, Stakeholder Management

📌 Director I - Cloud Infrastructure Services (Bengaluru)
🏢 UST
📍 Bengaluru