Customer Success & Operations Executive

Location: Noida, Uttar Pradesh

Experience: 1–3 Years

Work Mode: Work from Office

Industry: FinTech / Banking / Payments

About Blostem

Blostem is a Startup India-registered fintech infrastructure company founded in October 2021 and backed by leading investors, including Rainmatter (Zerodha), MobiKwik, AC Ventures, GrowX, and Blue Lotus.

We provide a unified banking SDK and API that enables fintech platforms and financial institutions to integrate financial products such as Fixed Deposits, Recurring Deposits, and other banking solutions directly into their applications.

Our platform helps partners go live in as little as 7 days compared to traditional bank integrations that can take 9–12 months. We manage bank integrations, regulatory compliance, and reconciliation, enabling our partners to focus on delivering better customer experiences.

Blostem serves 30+ platforms, including MobiKwik, Upstox, Jupiter, and Zerodha, and works with 10+ banks and NBFCs. We are ISO 27001 certified and operate as a Technical Service Provider under applicable RBI and NPCI regulations.

About the Role

We are looking for a proactive and detail-oriented Customer Success & Operations Executive to manage day-to-day partner operations and ensure the smooth execution of financial workflows across our platform.

The role involves coordinating with fintech partners, banking teams, and internal Product and Engineering teams to manage transactions, KYC processes, deposit bookings, settlements, reconciliations, and operational issues.

Significant: This is a backend operations and partner coordination role, not a calling or telecalling job. The focus is on transaction monitoring,



issue resolution, operational execution, and stakeholder coordination rather than high-volume inbound or outbound calls.

Key Responsibilities

- Partner Operations & Coordination

Manage day-to-day operational requirements of fintech partners after platform integration.

Coordinate with partner teams to ensure smooth execution of operational workflows.

Track pending requests, operational dependencies, and issue resolution timelines.

- Transaction & Banking Operations

Monitor financial workflows involving KYC verification, Fixed Deposit bookings, transactions, and settlements.

Track transaction statuses, identify discrepancies, and coordinate with relevant teams for resolution.

Support reconciliation activities and ensure the accuracy of operational records.

- Issue Tracking & Resolution

Investigate failed transactions, delays, reconciliation mismatches, and other operational issues.

Coordinate with internal Engineering, Product, and Banking teams to resolve issues within defined SLAs.

Maintain issue trackers and follow up on open cases until closure.

- Partner Communication & Stakeholder Management

Communicate with partner teams through email and other business communication channels regarding operational issues and updates.

Share clear status updates, resolution timelines,



and relevant findings.

Maintain proper documentation of issues, escalations, and resolutions.

- Reporting & Process Improvement

Maintain operational trackers, reports, and dashboards to monitor pending transactions and workflow statuses.

Identify recurring issues and suggest improvements to existing processes.

Ensure adherence to defined processes, operational controls, and service-level commitments.

What We’re Looking For

1. 1–3 years of experience in FinTech Operations, Banking Operations, Payment Operations, Partner Operations, or Transaction Processing.
2. Experience working with financial transactions, banking products, payment workflows, KYC, settlements, or reconciliation.
3. Good working knowledge of MS Excel, including data tracking, filtering, lookups, and basic reporting.
4. Strong follow-up, problem-solving, and analytical skills.
5. Ability to coordinate with multiple stakeholders and manage operational issues through to closure.
6. Good written and verbal communication skills.

Good to Have

1. Experience in a fintech company, bank, NBFC, payment aggregator, or financial services platform.
2. Familiarity with Fixed Deposits, Recurring Deposits, digital banking, or payment processing.
3. Exposure to SLA tracking, ticketing systems, dashboards, or basic API-related issue investigation.

Who Should Apply?

Candidates with experience in backend financial operations, transaction processing, payment operations, reconciliation, banking operations, or fintech partner management who enjoy solving operational problems and coordinating with multiple teams.

📌 Customer Success and Operations Executive (Noida)
🏢 Blostem
📍 Noida