Company Description 9ance is a business technology company that delivers intelligent management solutions designed to simplify operations and accelerate growth. Its product suite includes a sales-focused CRM, a warehouse management system, and a loan management system tailored to NBFCs, all built for high performance and regulatory compliance. 9ance emphasizes unified business operations, strong security with bank-level encryption, and scalable platforms that adapt as clients grow. The company supports customers with 24/7 onboarding and assistance, along with native integrations to widely used tools such as IndiaMART, WhatsApp Business, and Google Workspace.

Its mission is to be a long-term partner in success by providing intuitive platforms that keep customer needs at the center of every interaction.

Role Description The Customer Support and Training Executive is a full-time remote role responsible for assisting customers across 9ance products and ensuring a smooth onboarding and usage experience. Day-to-day activities include responding to customer inquiries via online channels, troubleshooting functional and technical issues, and guiding users through product features and workflows. The role involves delivering training sessions, creating user guides or FAQs, and collaborating with product and engineering teams to escalate and resolve complex issues.





The executive will monitor customer satisfaction, collect feedback, and suggest improvements to support processes and documentation. This role requires consistent, clear communication, a service-focused mindset, and the ability to manage multiple customer requests effectively.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathy and explicit communication.
- Candidates should possess skills in Customer Satisfaction, including managing expectations and following up to ensure positive outcomes.
- Candidates should possess experience in Online Support, using helpdesk tools, chat, email, and remote assistance platforms.
- Candidates should possess Technical Support capabilities, including basic troubleshooting, understanding of SaaS products, and the ability to work with internal technical teams.
- Relevant qualifications include prior experience in customer-facing roles, ideally in software or SaaS environments, and familiarity with CRM or business management systems.
- Additional beneficial qualifications include strong written and verbal communication skills, the ability to conduct training or demos, good problem-solving skills, and comfort working independently in a remote setting.

📌 Customer Support And Training Executive (India)
🏢 9ance
📍 India