Customer Service / Sales Executive

Summary

We are seeking a motivated individual to join our IT Services team in a dual role focused on delivering exceptional customer support and driving sales initiatives. This position is vital for maintaining solid client relationships, resolving inquiries efficiently, and contributing to revenue growth through effective communication and persuasion. The ideal candidate will bring a proactive mindset and a dedication to continuous learning within a fast-paced environment.

Responsibilities

- Serve as the primary point of contact for clients, addressing inquiries and providing timely solutions to ensure high satisfaction levels.

- Identify potential sales opportunities and engage with customers to promote services, utilizing persuasive techniques to close deals.

- Apply analytical thinking to troubleshoot customer issues and resolve problems efficiently.

- Collaborate closely with team members to achieve collective goals and share best practices for service excellence.

- Leverage fundamental computer skills to manage customer records, generate reports, and navigate internal systems.





- Maintain professional verbal interactions with clients to build trust and convey information clearly.

- Demonstrate adaptability and a strong eagerness to acquire new knowledge regarding products and industry trends.

Requirements

Requirements:

- Possess a positive attitude and a genuine willingness to learn and grow within the organization.

- Demonstrate strong problem-solving capabilities to handle diverse challenges independently.

- Have a foundational understanding of computer operations and software applications.

- Exhibit excellent teamwork skills and the ability to interact effectively with colleagues and clients.

- Display superior verbal communication skills to articulate ideas and listen actively.

- Show proven competence in managing customer interactions and handling sensitive situations with care.

- Possess basic knowledge of sales strategies and the ability to convince stakeholders effectively.

- Bring one year of relevant work experience to the role.

📌 Customer Service / Sales Executive (Vashi)
🏢 Vrinda International
📍 Vashi